Poppies and Thyme Simple Return
Everyone at Poppies and Thyme is committed to making sure customers are satisfied with our products and happy with their purchases. In the event that your pendants, bracelets or other products are not what you expected, you are free to return it within 60 days of your purchase date, no questions asked.
We keep things simple because we know what it's like to be in your shoes. When we purchase from online companies, we too expect a simple return policy that does not confuse or frustrate us.
So just how can we do this? That answer is easy. We are committed to provide the highest quality products on the market. We take great pride in our Products and are very confident that customers will love our products just like we do. That being said, we can deal with a few customers who receive something different than expected
NO QUESTIONS ASKED MEANS NO QUESTIONS ASKED
In case you still have doubts about how easy our return process is, we have included a list of acceptable reasons to return one of our products. You can send your product back if:
- You don't like the artwork
- You don't like the quality of the product for any reason
- You buy it as a birthday gift for your girlfriend, but she breaks up with you
- Your cat chews it up and you have to take them to the vet
- You were it to an event, and twenty of friends buy one and you look the same as them
HOW TO MAKE A RETURN
While it disappoints us to know that you are not completely satisfied with your purchase, we do keep it simple to have a smooth return process. Below are the steps you need to follow to return an item:
email: tash@PoppiesandThyme.net and provide an Order Number
We use several different providers for returns, so it is important to make contact and provided us full details first, and will provided you with the next steps.
Before a return can be processed, we need to verify the purchase was made on PoppiesandThyme.net or on Amazon.com, directly from us as a seller on the Amazon platform.
If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final.
CHARGES AND CREDITS
Shipping charges - Customers are responsible for shipping costs back to PoppiesandThyme.net If you received free shipping on your order, we will give you a 100% refund minus a $3.99 shipping charge.
Receiving your refund - PoppiesandThyme.net does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.
DAMAGED OR INCORRECT ORDERS
If your item (s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.
Email us tash@PoppiesandThyme.net with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim.